Case Study: Community Power Works

The Challenge: Reduce Carbon Emissions, Focus on Oil Heating

In Seattle, more than 19,000 homes rely on oil heating, contributing nearly 48,000 tons of carbon emissions and the burning of 7.5 million gallons of oil per year. The City of Seattle contracted with Enhabit to manage their Community Power Works program and engage residents to convert oil-heated homes in the Puget Sound region to lower cost, lower carbon energy sources.

Our Results

Reduced energy waste 30% on average per household

More than 100 home energy assessments in 2016

Converted 98 oil-heated homes to lower-carbon heating systems in 2016

More than 40,000 gallons of fuel saved in 2016

During the life of the program, Enhabit served more than 10,000 families, and upgraded more than 2,500 homes.

Our Strategy

Target the fuel source

Drawing from years of success delivering upgrades to Oregon homeowners and working in partnership with government agencies, utilities, businesses, construction trade organizations and non-profits, Enhabit scaled a proven model to grow Community Power Works in Seattle. After working for two years with the City of Seattle and Seattle City Light serving all City of Seattle home owners, the program changed focus to the underserved population of oil heated homes and address this critical environmental issue.

Focus on Homeowners

Community Power Works offers homeowners a new and unprecedented suite of incentives and rebates—and robust customer service to match. From sign-up to construction and beyond, we implemented a best-in-class call center and complimentary quality assurance and oversight. Enhabit also established a centralized project management platform to provide contractors customized, one-stop access to all project details and technical specs, promoting accountability and high-quality work.

Build for the Future

Community Power Works was designed for sustainability: both environmentally and from a business perspective. The business plan we developed in collaboration with a large group of public-private stakeholders guided CPW for years, allowing local partners to build from a strong foundation of thousands of home energy upgrades in the Pacific Northwest.

Innovations

  • Incentives and rebates: New and unique offerings for homeowners.
  • Centralized project management: Customized, one-stop access to all customer project details and technical specs for contractor firms.
  • Quality assurance: Third-party quality assurance, auditing tools and an approved pool of contractors committed to High Road Standards.
  • Cost efficiencies: Regional best practices shared between Oregon and Washington programs.
  • “Solutions Driven Support”: A program specific approach to home owner education and customer support.
  • New home data collection, CAKE Systems – providing important information about home energy usage and upgrade opportunities.
  • Key partners working together in new, collaborative ways.

Funding

U.S. Department of Energy, American Recovery and Reinvestment Act, Energy and Environmental Block Grant, City of Seattle, Seattle City Light.

Key Partners

Cascadia Consulting

City of Seattle Office of Sustainability and Environment

CLEAResult

Seattle City Light